Support ticket and helpdesk system: capture queries from email, WhatsApp and web forms, assign to agents, track SLAs and keep customers updated.
Overview
Support2All is a helpdesk and support ticket system for growing Indian businesses. It brings customer queries from email, WhatsApp, web forms and phone into one shared inbox, so every request gets an owner, a priority and a deadline.
No query gets lost
Every email and WhatsApp message becomes a ticket with an owner.
Faster responses
SLA timers, escalations and canned replies cut response time.
Happier customers
Regular status updates and CSAT surveys show you care.
Features
Tickets
Email, WhatsApp, web form and phone queries in one inbox, with no duplicates.
Tickets
Assign to agents or teams manually, round-robin or by rules such as category and priority.
SLA
First-response and resolution timers by priority, with business hours and holidays.
Channels
Reply to customers on WhatsApp from the same ticket view.
SLA
Alert team leads before a ticket breaches its SLA.
Productivity
Saved replies for common questions, inserted with a shortcut.
Self-service
Publish help articles so customers can find answers themselves.
Self-service
Customers raise tickets and track status from a branded portal.
Productivity
Collaborate privately on a ticket and loop in other teams.
Insights
Automatic satisfaction survey when a ticket is resolved.
Insights
Ticket volume, response times, SLA compliance and agent performance.
Modules
Support2All is delivered as 4 connected modules.
Module 1
Shared inbox, ticket view, replies and notes for your support team.
Module 2
Teams, SLA policies, automations, canned responses and reports.
Module 3
Branded portal to raise tickets, track status and read help articles.
Module 4
Public help centre with searchable articles and categories.
Screenshots
How it works
Pick a plan based on the number of agents.
Share your support email, WhatsApp number and website.
We configure teams, SLAs, categories and canned replies.
Your team starts working tickets from one shared inbox.
Who it's for
Handle customer, partner and API support at scale.
Order, refund and delivery queries in one place.
Track complaints and service requests to closure.
FAQ
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Book a free demo to see it with your own workflow, or pick a plan and get started.
